Refund policy

Returns

We do not accept returns for reasons of personal preference, such as “it looked different from the photo,” “the size doesn’t fit,” or “I ordered by mistake.”

We do accept returns for items that arrive with a manufacturing defect. Please contact us via the inquiry form within 8 days of delivery. We ask that you inspect your item as soon as it arrives.

For returns due to a manufacturing defect, we cover all return shipping and bank transfer fees. Please return the item with shipping charges collect.

*Pre-order items cannot be returned or exchanged.
*Items purchased outside this online store cannot be returned or exchanged.

Conditions for Return

All of the following conditions must be met.

• The item was not a pre-order purchase
• You contacted us about the return in advance
• The item is returned within 8 days of delivery
• The item can be judged unused according to our standards
• All accessories, condition tags, product tags and packaging remain attached

Exchanges

Exchanges for defective items are subject to stock availability. If a replacement is out of stock, we will issue a refund instead.

Cancellation Before Shipment

Orders may be cancelled at any time between placing the order and dispatch. In the event of a cancellation, we will refund the billed amount less a cancellation fee of 5%.

Refunds

We will process your refund within 7 business days of the item reaching us. We will notify you by email once we have confirmed the arrival of the returned item, and again once the refund has been processed.

For payments made via Shopify Payments, refunds are processed through your credit card company. Please contact your card issuer regarding the timing of the refund.